Your responsibility to the Meals on Wheels service is to:

• pay for your meals
• advise us in advance notice if you are not going to be home when the meal is delivered. (If you are not home when a volunteer arrives, the meal will not be left)
• inform us of any days you will be absent for any short or extended time
• communicate to us about any special dietary requirements
• store your meal straight away. (How to store your meal)

You have a right to:

• express any concerns you have about the service without fear of losing the service
• have any complaints dealt with fairly and promptly
• be represented by an Advocate of your choice
• be assessed to receive meals without discrimination
• have your specific dietary requirements met where possible
• your privacy and confidentiality
• expect that any information about you will not be provided to anyone else outside the service without your permission
• view any information about you that is held by the service
• refuse the service without retribution.

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